In most cases, users cannot eliminate the error due to the fact that the problem is not really in Skype, but in the browser Internet Explorer. Knowing this, we can eliminate the error as follows.
Skype for Business makes it easy to connect and collaborate with coworkers and business partners around the world: Start instant message conversations and voice or video calls. See when your contacts are available online. Schedule and join meetings. Present your screen during meetings. Aug 03, 2020 This happens whether or not the messenger window was already open. If I open the main Skype for Business window and go to history, I can see the new message in the history, and if I re-open the conversation/messenger window the new message is now present. I've missed a number of messages before realising the issue.
Solution 1
As a rule, it’s enough to delete the temporary files in Internet Explorer. Do it as follows: start Internet Explorer, click on the cog icon, select “Internet Options”, in the tab “General” click “Delete”, uncheck “Save the data of favorite web sites” and click “Delete”. Then restart Skype.
Solution 2
If the first solution does not work, or you want to protect yourself from other problems with Skype, I recommend to reset all Internet Explorer settings and restart Skype.
Solution 3
Rather seldom a white screen in Skype can appear due to the fact that Internet Explorer cannot access the JavaScript library. If the first two methods don’t help, do the following:
Download script register_js.bat
Press right click on the file and select “Run as administrator”
As a result, you will get three notifications on the successful execution of DLLRegisterServer
Restart the computer
I would be grateful for any feedback and comments with details about which solution helped -->
Sometimes things aren't working like you expect. Here is a list of topics that can help you fix problems, whether you're administrating Skype for Business Online or helping your users solve their problems.
Troubleshoot admin issues for Skype for Business Online
You can get answers for most of your Skype for Business Online questions in the article Check for common causes of Skype for Business Online sign-in errors. The following KB article also includes many troubleshooting resources and error code references: Troubleshooting Skype for Business Online sign-in errors for administrators.
For dial-in conferencing issues, see Audio Conferencing troubleshooting and known issues.
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Additional help for Skype for Business Online admin issues
Help your Skype for Business Online users
Most of the problems faced by Skype for Business Online users are related to forgotten passwords. You can solve most of the sign-in problems by following the instructions in these two topics:
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Additional resources to help your Skype for Business Online users
Still need help? Contact support.
As an admin for Microsoft 365 Apps for business, you get free access to our knowledgeable support agents for pre-sales, account, and billing support, as well as for help resolving technical issues. You can also contact support on behalf of Microsoft 365 and Office 365 users in your organization.
Note
If you're using Office 365 operated by 21Vianet in China, please contact the 21Vianet support team.